Jamaica is the number one BPO location in the English Speaking Caribbean, supporting several US multinational providers, and captives in a sector consisting of 60 firms and over 25,000 employees.

The sector is supported by the highest level of Government, where it is among the prioritized economic group to facilitate the national growth agenda. The hub of the sector is in the western part of the island, but there is a growing cluster of operators in the south eastern end.

The sector is enabled by a very robust telecommunications network, several tertiary institutions providing competitive talent and a healthy mix of incentives under the Special Economic Zone.

Since 2012, the Business Process Industry Association of Jamaica (BPIAJ) has been providing support to the cluster by ensuring a reliable and sustainable enabling ecosystem to allow the sector to adapt and thrive in this dynamic global environment.

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Outsource2Jamaica the First of its Kind

In 2018, the BPIAJ will bring together a diverse group of global experts, technocrats, local entrepreneurs, Government officials, BPO leaders, buyers and service providers at the first ever Outsourcing Symposium and Expo in Jamaica. Outsource2Jamaica Symposium & Expo will be showcasing the outsourcing – Business Process Outsourcing/Contact Centre, Information Technology Enabling Services (ITeS) & Knowledge Process Outsourcing (KPO) market space in Jamaica. Attendees will see how providers such as Sutherland Global Services, Teleperformance, IBEX and Alorica have done so well in Jamaica

The Symposium & Expo will be one of the highlight events taking place during Jamaica’s premiere National Outsourcing Week 2018. NOW 2018, a week-long combination of events and initiatives, will promote and increase awareness on the many entrepreneurship, employment and partnership opportunities available in BPO industry in Jamaica. The series of initiatives will seek to engage business and political leaders in discussions about the importance of the outsourcing industry for our country; and to bring to illuminate areas of competitiveness and viability of the sector.

The Programme

The programme has been developed around three key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants


Attendees will learn from some of the most thought provoking and experienced leaders in the global outsourcing sector from a number of presentations and round table discussions, focused on the latest in the latest in technology, leadership and business strategy


Attendees will have the opportunity to connect with global players and


The exhibition will be the highlight of the conference, an opportunity for business to business linkages between operators, vendors or service providers.

We will actively target decision makers and practitioners in organization to offer attendees/delegates a well-rounded experience and exposure to best practices. There will also be tours of various BPO/Contact Centres and industry developments underway across Jamaica.