The Business Process Industry Association of Jamaica (BPIAJ) was launched in September 2012. The organization is the leading representative body serving both the Information, Communications Technology and the Business Process Outsourcing (Contact Center) sectors in Jamaica.

The BPIAJ is a not-for-profit organisation and an incorporated association, governed by a Board of Directors.

As a membership organization, the BPIAJ represents the interests of the companies in the outsourcing industry. The BPIAJ is passionate about excellent outsourcing, building brand Jamaica and promoting social and economic development in Jamaica.

Overall, the BPIAJ strives on being

An enabling organization for the ICT-BPO Industry

Able to serve as a one-stop information and advocacy gateway for the BPO industry

Able to promote entrepreneurship and business expansion though its incubator programme

The gateway for knowledge sharing and networking for BPO members

Able to facilitates and enables private-public sector partnerships

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Jamaica is the number one BPO location in the English Speaking Caribbean, supporting several US multinational providers, and captives in a sector consisting of 60 firms and over 25,000 employees.

The sector is supported by the highest level of Government, where it is among the prioritized economic group to facilitate the national growth agenda. The hub of the sector is in the western part of the island, but there is a growing cluster of operators in the south eastern end.

The sector is enabled by a very robust telecommunications network, several tertiary institutions providing competitive talent and a healthy mix of incentives under the Special Economic Zone.

Since 2012, the Business Process Industry Association of Jamaica (BPIAJ) has been providing support to the cluster by ensuring a reliable and sustainable enabling ecosystem to allow the sector to adapt and thrive in this dynamic global environment.