Speaker Bio

Odetta Rockhead-Kerr Senior Executive in the Business Process Outsourcing and Transformation Industry

A senior executive in the Business Process Outsourcing and Transformation space with over 20 years of entrepreneurial experience, Odetta Rockhead-Kerr is the Country Head and Vice President at Sutherland Jamaica since its inception.
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Headquartered in New York and Established in 1986, Sutherland is the largest privately owned global provider of business transformation and technology management services, employing over 50,000 professionals in 19 countries globally supporting 21 Languages, with 40% of its revenue generated by Fortune 50 companies.

Odetta spearheaded Sutherland's entry into Jamaica, establishing four service delivery centers in less than 5 years (will be five service delivery centers by March 2018). The first of the 4 location was established at the University of the West Indies, Mona Campus, where an award-winning business model referred to as "earn where you learn" was launched. In this model 700 of the 1,400 Professionals employed at our peak are students of the UWI. Sutherland Jamaica currently employs over 5,000 with a goal to grow to 10,000 in 3-5 years. Odetta's span of control includes managing employees, clients, growth and financials among other things.