Speaker Bio

Gloria Henry, President - Business Process Industry Association of Jamaica

Gloria Henry has over 24 years of extensive combined experience in many areas of businesses including, administration, public sector management, banking, corporate services, strategic leadership, customer relationship management and property management.
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Gloria Henry has over 24 years of extensive combined experience in many areas of businesses including, administration, public sector management, banking, corporate services, strategic leadership, customer relationship management and property management.  She is an innovative and energetic leader with expertise; strengths in problem analysis and resolution, process improvements and people and quality management.

 

She has an Executive Masters in Business Administration from the University College of the Commonwealth Caribbean (most outstanding student of her cohort); a Bachelor of Science Degree in Management from Nova Southeastern University and Certificate in Project Management from the Mona School of Business, as well as formal training in Occupational Health and Safety Standards by the world renowned Occupation Safety and Health Administration (OSHA). 

 

She is currently employed by the Port Authority of Jamaica (PAJ) as Assistant Vice-President in charge of Operations at the Montego Bay Free Zone.  During her tenure at the PAJ Gloria spearheaded the transition from a manufacturing industrial estate into an ICT focused enclave, supporting the Business Process Outsourcing (BPO) Industry.  During this period, all the major indices for the Free Zone recorded significant growth. Employment moved from just over 3,000 to over 8,700 in 2017 (directly employed) and about (3,000 indirectly employed) in 2017; foreign exchange earnings grew from about US$26 million to over US$135 million in 2017.

 

Having successfully filled vacant spaces from 46% occupancy in 2005 to 100% in 2010, Gloria was instrumental in the preparation of a development plan for the Montego Bay Free Zone and Portmore Informatics Park, which is currently being implemented. 

 

Gloria also worked for eleven years with the Development Bank of Jamaica in various capacities, where she served the western region and coordinated critical multi-million dollar projects for the restructuring and development of several rural financial services institutions.

 

Gloria has served many public, private and civic organizations including The Montego Bay Chamber of Commerce where she served as President for the period 2015 – 2017.  She has served on the boards of some educational institutions and the Arts Council of Montego Bay. She was instrumental in a project that partnered with the Vincent HoSang Family Foundation (New York) to raise funds for the Cornwall Regional Hospital (CRH) and also produced a documentary, which raised the call for action on effective cancer care, culminating in the government securing the funding to equip the CRH with a linear accelerator.

 

Gloria was elected the 3rd President of the BPIAJ in June 2017.