Isaac Shloss is an Information Technology specialist with more
than 20 years’ experience – almost exclusively focused on the
Contact Center industry. The majority of his carrier has been
spent managing the IT departments for large BPOs, including a
top 10 US teleservices provider where he built the technological
and telecommunications architecture needed to expand the small,
regionally based company to a large, multinational enterprise.
Isaac was an early pioneer and administrator of the contact center
platform now known as NGNCloudComm, and he is now a part of
the manufacturer’s executive management team in the role of Chief
Technology Officer. At Grupo NGN, he is focused on enhancing the
user experience through education development, customer support
and implementation, and converting client’s business needs into
standard product features. Isaac regularly speaks at conventions
and webinars regarding both compliance and technological trends
around the contact center industry.
Isaac is also heavily involved with PACE, an industry association dedicated to the advocacy and advancement of the customer engagement industry. Isaac is a member of our Compliance Officers Forum and Government Affairs Committee (GAC). Through the GAC, Isaac chairs the State Legislative Affair Counsel, where he tracks state level legislation that affects our industry, calls the member base to action, and drafts opinion letters to state lawmakers on behalf of the association when needed. Additionally, Isaac is PACE’s representative to the FCC, serving as a member of both the North American Numbering Council’s (NANC) and Numbering Administrative Oversight working group (NAOWG).