Isaac Shloss

Isaac Shloss

  • Chief Technology Officer - Grupo NGN
  • .

Isaac Shloss is an Information Technology specialist with more than 20 years’ experience – almost exclusively focused on the Contact Center industry. The majority of his carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where he built the technological and telecommunications architecture needed to expand the small, regionally based company to a large, multinational enterprise. Isaac was an early pioneer and administrator of the contact center platform now known as NGNCloudComm, and he is now a part of the manufacturer’s executive management team in the role of Chief Technology Officer. At Grupo NGN, he is focused on enhancing the user experience through education development, customer support and implementation, and converting client’s business needs into standard product features. Isaac regularly speaks at conventions and webinars regarding both compliance and technological trends around the contact center industry.

Isaac is also heavily involved with PACE, an industry association dedicated to the advocacy and advancement of the customer engagement industry. Isaac is a member of our Compliance Officers Forum and Government Affairs Committee (GAC). Through the GAC, Isaac chairs the State Legislative Affair Counsel, where he tracks state level legislation that affects our industry, calls the member base to action, and drafts opinion letters to state lawmakers on behalf of the association when needed. Additionally, Isaac is PACE’s representative to the FCC, serving as a member of both the North American Numbering Council’s (NANC) and Numbering Administrative Oversight working group (NAOWG).

All Sessions by Isaac Shloss

Day 2 - GSS Career Summit June 12, 2021
Day 1 - Conference & Exhibition June 11, 2021