Jaime Vergara, Senior Vice President of Operations for CALA. Jaime has been instrumental in growing the ibex footprint in the Jamaica market from a trial location just a few short years ago, to a booming marketplace with an employee headcount over 5,000 FTE. His leadership has been critical in establishing reputable clients committed to the goal of expanding market-share and stimulating the Jamaica & Nicaraguan economy.
Jaime was born in Spain but spent much of his life in Latin America. He earned a bachelor’s degree from Universidad Complutense de Madrid, while beginning the pursuit of his career in the BPO space. He joined Ibex in October of 2017, after an impressive start in the industry. Between 2010 and 2013, Jaime was responsible for standing up 9 new call center locations in Spain and Italy. He then moved over to Guatemala where he was a Multi-Site Director for Telco at Xerox, supporting large sites in the US & Central America for large telecommunications clients.
Jaime has a precious daughter, Amalia that he loves to spend time with when he’s not working. He also has a love for outdoor sports and sailing.