Outsource2Jamaica 2025 Conference
The Global Services Association of Jamaica (GSAJ) and its partners are pleased to present the 5th staging of yet another extraordinary, energetic and pioneering conference for Jamaica’s global services sector. Outsource2Jamaica’s Conference and Exposition is the largest event focused on Jamaica’s Global Services Sector (GSS).
This year’s theme, “Driving Excellence”:
- Showcases the resilience, growth and determination of this sector.
- Illustrates how members in Jamaica continue to grow and pivot.
- Presents Jamaica as the leading English-speaking outsourcing hub of the Caribbean.
This year’s staging will be presented in-person in Montego Bay, Jamaica. It has been developed around key themes focusing on priority areas that will allow a unique blend of knowledge sharing, visibility and networking by local and overseas participants.
Learn
Improve productivity, learning from thought-provoking and experienced leaders in the global outsourcing sector through presentations and round-table discussions, focused on the latest technology, leadership and business strategy.
Network
Attendees will have the opportunity to connect with global industry players to get ahead of new trends, share insights and increase their chances of entrepreneurial success.
Connect
GSAJ continues the right approach with strategies to continually evolve and ensure the sector remains relevant, innovative, and competitive. We will meet with vendors and influencers to develop problem-solving tools that will future-proof, grow business, attract opportunities, and diversify the base of the sector.
O2J 2025 Agenda
Agenda
Registration
Registration
Registration
Ice Breaker
Ice Breaker
Ice Breaker
Opening Ceremony
National Anthem | Prayer - Mr. Conrad Robinson, Co-host of O2J 2025 | President Welcome - Mr. Wayne
National Anthem | Prayer - Mr. Conrad Robinson, Co-host of O2J 2025 | President Welcome - Mr. Wayne Sinclair – President, GSAJ | Transitioning to a Digital Global Services - Senator, the Hon. Aubyn Hill – Minister of Industry, Investment and Commerce | Official Opening Keynote Address - the Most Hon. Andrew Holness ON, PC, MP, Prime Minister of Jamaica. Host: Gloria Henry, JP.
Coffee Break
Coffee Break
Coffee Break
Panel No. 1 – BPO Sector
Driving Excellence in Nearshore BPO, the pillars of competitive advantage. Panellists: Mr. Erez Fisher - EVP, Teleperformance, Mr.
Driving Excellence in Nearshore BPO, the pillars of competitive advantage. Panellists: Mr. Erez Fisher - EVP, Teleperformance, Mr. Leon Davis – Snr Dir/GM Optimum/Altice BPO, Ms. Veronica Richards - WW Calls, Canada, Mr. Brad Meiller – Spectrum Brands, USA. Host: Mr. Yoni Epstein – Founder and CEO, itel.
Panel No. 2 – Logistics Sector
Positioning Jamaica for Global Competitiveness Logistics Panel. Logistics Outsourcing – Sponsored by Avalon Logistics. Panellists: Mr. Gregory Campell
Positioning Jamaica for Global Competitiveness Logistics Panel. Logistics Outsourcing – Sponsored by Avalon Logistics. Panellists: Mr. Gregory Campell – GM Avalon Logistics, Ms. Gloria Henry – VP, BPO and Logistics PAJ, Mrs. Kelli Dawn Hamilton - CEO, JSEZA, Mrs. Corahann Robertson Sylvester – CEO Seaboard and President - SAJ. Host: Ms. Chantal Bennett, Attorney-At-Law, DunnCox and Special Economic Zone Specialist.
Lunch Break
Networking Lunch
Networking Lunch
Panel No. 3 - Higher Value Services
Expanding Beyond Voice - Untapped Opportunities in the GSS. Panellists: Dr. Andre Haughton – Snr Lecturer – Econ,
Expanding Beyond Voice - Untapped Opportunities in the GSS. Panellists: Dr. Andre Haughton – Snr Lecturer – Econ, UWI, Mr. Kishman Spence, Executive Director KPMG, JESS, Mr. Marlon Cooper, CEO of Symptai Consulting, Mr. Carlos Newton - Fintech Sector Executive – Trinidad and Tobago International Finance Center (TTIFC). Host: Ms. Tastey Blackman, Consultant and Regional Coordinator - United Kingdom Trade Partners.
UK/Canada Fireside Chat
How Jamaica Positions itself for UK and Canadian Investment. Speakers: Mr. Phil Kitchen – Founder/MD Customer Contact Panel
How Jamaica Positions itself for UK and Canadian Investment. Speakers: Mr. Phil Kitchen – Founder/MD Customer Contact Panel and Mr. Andrew Obrien – President and CEO, Blue Ocean Contact Centre. Host: Mr. Peter Ryan, CEO Ryan Strategic Advisory, Montreal, Canada.
Panel No. 4 – Training/Skills Development
Driving Innovation and Sustainable Growth; the GSSC – Unpacking New Opportunities for Skills Development. Panellists: Mr. Egbert von-Frankenberg,
Driving Innovation and Sustainable Growth; the GSSC – Unpacking New Opportunities for Skills Development. Panellists: Mr. Egbert von-Frankenberg, Chairman GSSC, Dr. Taniesha Ingleton – Managing Director Heart/NSTA Trust, Mr. Mark Kerr Jarrett, CD – Chairman Barnett and Board Member, VDTI, Mr. Wayne Sinclair – Managing Director - NCA. Host: Ms. Marjorie Straw.
Networking Break and Give-aways
Liquid Break
Liquid Break
The Role of Disruptive Technology
Leveraging Generative AI for efficiency and Effectiveness in the GSS. Speaker: Juan Carey – Contact Center Expert and
Leveraging Generative AI for efficiency and Effectiveness in the GSS. Speaker: Juan Carey – Contact Center Expert and Nearshore BPO Leader - Alliance BPO. Host: Egbert von Frankenberg – CEO, Knightfox App Design Ltd.
The Voice of the Leaders – The Power Behind Jamaica’s GSS
Panellists: Jean Marie Dillon Barrett, Lowenfield Alleyne, Christopher Boucher, Dwayne Williams, Melanie Barriffe, Tamara Ricketts-Brown. Host: Mr. Claude
Panellists: Jean Marie Dillon Barrett, Lowenfield Alleyne, Christopher Boucher, Dwayne Williams, Melanie Barriffe, Tamara Ricketts-Brown. Host: Mr. Claude Duncan.
Trade Show Give-aways
Best Booth Winner Announcement
Best Booth Winner Announcement
Closing Cocktail/Entertainment
Trade show networking. Entertainment by Ms. Marsha Kennedy.
Trade show networking. Entertainment by Ms. Marsha Kennedy.
