About Event

Outsource2Jamaica: Symposium & Expo

The Business Process Industry Association of Jamaica (BPIAJ) proudly presents the most remarkable conference for Jamaica’s global services sector (GSS). Outsource2Jamaica: Symposium & Expo, the largest conference in Jamaica focused on Business Process Outsourcing/Contact Center, Knowledge Process Outsourcing, Information Technology Enabling Services (ITeS) and other outsourcing segments in Jamaica.

This year’s staging themed “Back to the Future” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants

About Sector

Jamaica’s Global Services Sector at a Glance

Jamaica is the number one outsourcing location in the English-Speaking Caribbean, supporting several US multinational providers, and captives in a sector consisting of 65 firms and over 36,000 employees.

The sector is supported by the highest level of Government, where it is among the prioritized economic group to facilitate the national growth agenda. The hub of the sector is in the western part of the island, but there is a growing cluster of operators in the south eastern end.

The sector is enabled by a very robust telecommunications network, several tertiary institutions providing competitive talent and a healthy mix of incentives under the Special Economic Zone.

Jamaica’s outsourcing industry has seen significant growth in the past five years with Kingston growing rapidly as an outsourcing destination. In fact, Kingston was awarded the Nearshore City of the Year by Nearshore Americas in June 2018. We thought it necessary to highlight the value-added outsourcing services by hosting and showcasing the sector’s growth and prospects through this event. The event will bring together a diverse group of global experts, technocrats, local entrepreneurs, Government officials, BPO leaders, buyers and service providers.


Business Process Industry Association of Jamaica

Since 2012, the Business Process Industry Association of Jamaica (BPIAJ) has been providing support to the cluster by ensuring a reliable and sustainable enabling ecosystem to allow the sector to adapt and thrive in this dynamic global environment. The national representative body for the Information, Technology enabled services, Knowledge Process Outsourcing (KPO) and the Business Process Outsourcing (Contact Center) segments in Jamaica. The BPIAJ is a not-for-profit organisation, and an incorporated association, governed by a Board of Directors. The BPIAJ is passionate about excellent outsourcing, building brand Jamaica and promoting social and economic development in Jamaica.

Overall, the BPIAJ strives on being:

  • An enabling organization for the ICT-BPO Industry
  • Able to serve as a one-stop information and advocacy gateway for the BPO industry
  • Able to promote entrepreneurship and business expansion though its incubator programme
  • The gateway for knowledge sharing and networking for BPO members
  • Able to facilitates and enables private-public sector partnerships

O2J Conference & Expo

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What They Said

Yoni Epstein CEO. itelbpo

As a leading local player in Jamaica's outsourcing cluster, it is with pleasure that ItelBPO Smart Solutions pledge its full support of the first Outsource2Jamaica: Symposium & Expo. This conference will not only provide a great opportunity to explore the future of outsourcing in Jamaica but to strengthen our collaboration to jointly position our industry as the leading English-speaking nearshore destination in the region.

Peter Ryan Principal, Ryan Strategic Advisory

This conference will be not only one of the most important for the nearshore, but for offshore delivery globally. By bringing together some of the best minds in front office outsourcing including thought leaders, providers and buyers, this event will be at the vanguard of the key topics facing customer experience delivery in 2018 and beyond. It will be incumbent upon any outsourcing stakeholder to make the needed time to attend this event, in order to be ready for what the industry has to offer.

Kirk Laughlin Managing Director, Nearshore Americas

Nearshore Americas is looking forward to collaborating with the BPIAJ in the launch of its first annual Outsourcing2Jamaica conference. Jamaica is, without a doubt, one of the fastest growing BPO markets in the region, and I salute the BPIAJ for taking a leadership role in bringing experts together, stimulating knowledge sharing and shining a light on the extensive, and expanding, capabilities among the digitally savvy of Jamaica

The Hon. Dr. Horace Chang Minister without Portfolio, Ministry of Economic Growth and Job Creation

Jamaica's dynamic outsourcing landscape is teeming with myriad opportunities and a world-class workforce. The Outsource2Jamaica Symposium and Expo is well-timed and is expected to highlight Jamaica's multidimensional outsourcing capabilities. This inaugural outsourcing event will bring all parties under one roof to discover and share in Jamaica's exciting outsourcing sector.