This year’s staging themed “Back to the Future” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.
Agenda
This year’s staging themed “Ahead Of The Curve” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.
Attendees will learn from some of the most thought-provoking and experienced leaders in the global outsourcing sector, with several presentations and round-table discussions, focused on the latest technology, leadership and business strategy.
Attendees will have the opportunity to connect with global industry players using virtual reality to enhance the experience for those who cannot make the live event
Attendees will understand why companies must continually evolve to stay relevant, innovative, and competitive.
Attendees will see how preparing for the future, grows business, attracts opportunity, and makes competition irrelevant.
Event Guide
Registration
Registration
- Host - Dr. Terri-Karelle Reid - National Anthem - Rory Smith - Prayer - Reverend Glendon Powell,
- Host - Dr. Terri-Karelle Reid
- National Anthem - Rory Smith
- Prayer - Reverend Glendon Powell, Assistant General Superintendent of the Open Bible Standard Churches of Jamaica
- Welcome, Anand Biradar
- Remarks - Official Opening of Outsource2Jamaica 2023: The Most Honourable Andrew Holness, ON, MP
Break
Break
David Bell
David Bell
Jamaica, the Outsourcing Core of the Region - Investment potential in the global services sector and additional opportunities
Jamaica, the Outsourcing Core of the Region - Investment potential in the global services sector and additional opportunities that enhance its competitive position.
Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.
Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.
Break
Break
CX Priorities for the Global Services Sector - This discussion will focus on customer service priorities, including customer
CX Priorities for the Global Services Sector - This discussion will focus on customer service priorities, including customer experience delivery and strategy, that will help you stay ahead of future customer experience requirements and improve your customer experience decision-making.
Walk the Talk, ESG, not Just a Buz-Word - You will understand why it’s important to be true
Walk the Talk, ESG, not Just a Buz-Word - You will understand why it’s important to be true to your company’s core values and how to make sure those are aligned, to ensure your customers, shareholders and employees appreciate your authenticity.
Lunch
Lunch
Apprenticeship that Works - It delves into issues concerning apprenticeship programs which if well planned should be designed
Apprenticeship that Works - It delves into issues concerning apprenticeship programs which if well planned should be designed by employers for employment to fuel prosperity for all.
As the global services sector advances to become one of the main economic engines, powering Jamaica ahead of
As the global services sector advances to become one of the main economic engines, powering Jamaica ahead of the curve, we outline the plan
Fusion of Data-Driven and Knowledge-Driven, Is Artificial Intelligence a Threat or Treasure in the Global Services Sector.
Fusion of Data-Driven and Knowledge-Driven, Is Artificial Intelligence a Threat or Treasure in the Global Services Sector.
Day 2 Introduction
Day 2 Introduction
Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry
Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry
Tariq Alli
Tariq Alli
Logistics
Logistics
Mr Joel Walker, The Knowledge Group
Mr Joel Walker, The Knowledge Group
Technology
Technology
Marketplace
Marketplace
Host: Mr Brian Brown Opening Remarks: Ms Gloria Henry, JP Presentation of Awards: All Other Directors and Anand
Host: Mr Brian Brown Opening Remarks: Ms Gloria Henry, JP Presentation of Awards: All Other Directors and Anand to Present Citation Guest Speaker: Dr. The Honourable Nigel Clarke DPhil, MP Closing Remarks: Mr Conrad Robinson
