Agenda

Event Program

This year’s staging themed “Back to the Future” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.

Learn

Attendees will learn from some of the most thought-provoking and experienced leaders in the global outsourcing sector, with several presentations and round-table discussions, focused on the latest technology, leadership and business strategy.

Network

Attendees will have the opportunity to connect with global industry players using virtual reality to enhance the experience for those who cannot make the live event

Evolve

Attendees will understand why companies must continually evolve to stay relevant, innovative, and competitive.

Prepare

Attendees will see how preparing for the future, grows business, attracts opportunity, and makes competition irrelevant.

Event Guide

O2J 2021 Event Guide

Agenda

08:30 - 09:00 AM #Conference Room

Registration

Registration

Registration

09:00 - 09:30 AM #Conference Room

Opening Ceremony

- Host - Conrad Robinson, Manager Western Jamaica Regional Office at JAMPRO - Prayer - Reverend Glendon Powell,

- Host - Conrad Robinson, Manager Western Jamaica Regional Office at JAMPRO
- Prayer - Reverend Glendon Powell, Assistant General Superintendent of the Open Bible Standard Churches of Jamaica
- Welcome, Gloria Henry - President of the Global Services Association of Jamaica (GSAJ)
- Remarks - Official Opening of Outsource2Jamaica: The Most Honourable Andrew Holness, ON, MP

09:30 - 09:45 AM #Conference Room

Opening Keynote

Bringing the Future into Focus

Bringing the Future into Focus

09:45 - 10:15 AM #Conference Room

Panel Discussion

Emerging Trends in the Global Services Sector

Emerging Trends in the Global Services Sector

10:15 - 10:30 AM #Conference Room

Address

Jamaica's Global Services Sector... The Next Generation Workforce - Fabrizio Opertti, Manager of the Integration and Trade Sector,

Jamaica's Global Services Sector... The Next Generation Workforce - Fabrizio Opertti, Manager of the Integration and Trade Sector, Inter-American Development Bank

10:30 - 11:00 AM #Conference Room

Wellness Break & Exhibitor Experience

- Yoga with Cassanie Mckenzie - Tour Exhibit Booths in Expo Hall and Take Time to Win Prizes

- Yoga with Cassanie Mckenzie
- Tour Exhibit Booths in Expo Hall and Take Time to Win Prizes

11:00 - 11:45 AM #Conference Room

Tech Talk

Technological Innovations Driving the Global Services Sector

Technological Innovations Driving the Global Services Sector

11:45 - 12:00 PM #Conference Room

Expert Perspective

Enabling a Digital Economy in Jamaica: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the

Enabling a Digital Economy in Jamaica: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the Ministry of Economic Growth and Job Creation

12:00 - 01:00 PM #Conference Room

Lunch Hour & Featured Video Presentation

Featured Video Presentation: Looking Back, Jamaica's BPO Sector - From Humble Origins to Industry Powerhouse

Featured Video Presentation: Looking Back, Jamaica's BPO Sector - From Humble Origins to Industry Powerhouse

01:00 - 01:45 PM #Conference Room

Partner Platform

The Caribbean, An Emerging Shared Services Destination

The Caribbean, An Emerging Shared Services Destination

01:45 - 02:00 PM #Conference Room

Expert Perspective

Developing Infrastructure for the Future Workforce, Future Workplace: Dr. Elaine Grant-Bryan Honourary Consul for Jamaica in Atlanta

Developing Infrastructure for the Future Workforce, Future Workplace: Dr. Elaine Grant-Bryan Honourary Consul for Jamaica in Atlanta

02:00 - 02:30 PM #Conference Room

Energizer

- Exercise with Steve Ming - Exhibitor Experience - Tour Exhibit Booths, Expo Hall and Take Time to

- Exercise with Steve Ming
- Exhibitor Experience - Tour Exhibit Booths, Expo Hall and Take Time to Win Prizes

02:30 - 03:00 PM #Conference Room

Think-In

Navigating Remote Work, the GSS Pivot

Navigating Remote Work, the GSS Pivot

03:00 - 03:30 PM #Conference Room

Policy Discussion

Fiscal Framework, the Global Services Touchpoint

Fiscal Framework, the Global Services Touchpoint

03:30 - 04:00 PM #Conference Room

Dialogue Box

Agent Engagement Journey - Gamification

Agent Engagement Journey - Gamification

04:00 PM #Conference Room

Closing

- Entrepreneurs...Connecting with International Clients and Investors: Anupam Govil, President / Partner at Avasense Inc. - Sponsors Show

- Entrepreneurs...Connecting with International Clients and Investors: Anupam Govil, President / Partner at Avasense Inc.
- Sponsors Show

09:00 - 09:15 AM #Conference Room

Registration

Registration

Registration

09:15 - 09:20 AM #Conference Room

Opening Remarks

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

09:20 - 09:30 AM #Conference Room

Opening Address

Minister of Education, The Hon. Fayval Williams, CD, MP.

Minister of Education, The Hon. Fayval Williams, CD, MP.

09:30 - 09:50 AM #Conference Room

Walk of Fame

Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes

Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes

09:50 - 10:00 AM #Conference Room

Dignitary Dialogue

Youth and Entrepreneurship: Emina Tudakovic, High Commissioner of Canada in Jamaica

Youth and Entrepreneurship: Emina Tudakovic, High Commissioner of Canada in Jamaica

10:00 - 11:00 AM #Conference Room

Level Up Hour

Rap Sessions: Steps on the Pathway to Academic Agility GSAJ Youth Engagement - Launch Address Concept: Eligible for

Rap Sessions: Steps on the Pathway to Academic Agility

GSAJ Youth Engagement - Launch Address
Concept: Eligible for future and current workforce who attend day two of the conference. We will launch a competition until end of July.
At the conference, we announce the competition and the prizes:
Winner - US $250.00 w BT Speaker and Headset
2nd prize - US $150 w BT Speaker and Headset
3rd prize - US $100 w BT Speaker and Headset
Institution with the most attendees wins an HP Printer, 1 Tablet and US $500

Inspire to Aspire: Odetta Rockhead-Kerr, Founding President of Goffah Global

11:00 - 11:30 AM #Conference Room

Featured Video Presentation

Featured Video Presentation: "The Happening Future"

Featured Video Presentation: "The Happening Future"

11:30 - 11:50 AM #Conference Room

Walk of Fame

Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes

Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes

11:40 AM #Conference Room

Closing Remarks

Gloria Henry, President of the Global Services Association of Jamaica

Gloria Henry, President of the Global Services Association of Jamaica

O2J Conference & Expo

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