This year’s staging themed “Back to the Future” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.
Agenda
This year’s staging themed “Back to the Future” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.
Attendees will learn from some of the most thought-provoking and experienced leaders in the global outsourcing sector, with several presentations and round-table discussions, focused on the latest technology, leadership and business strategy.
Attendees will have the opportunity to connect with global industry players using virtual reality to enhance the experience for those who cannot make the live event
Attendees will understand why companies must continually evolve to stay relevant, innovative, and competitive.
Attendees will see how preparing for the future, grows business, attracts opportunity, and makes competition irrelevant.
Event Guide
Registration
Registration
- Host - Conrad Robinson, Manager Western Jamaica Regional Office at JAMPRO - Prayer - Reverend Glendon Powell,
- Host - Conrad Robinson, Manager Western Jamaica Regional Office at JAMPRO
- Prayer - Reverend Glendon Powell, Assistant General Superintendent of the Open Bible Standard Churches of Jamaica
- Welcome, Gloria Henry - President of the Global Services Association of Jamaica (GSAJ)
- Remarks - Official Opening of Outsource2Jamaica: The Most Honourable Andrew Holness, ON, MP
Bringing the Future into Focus
Bringing the Future into Focus
Emerging Trends in the Global Services Sector
Emerging Trends in the Global Services Sector
Jamaica's Global Services Sector... The Next Generation Workforce - Fabrizio Opertti, Manager of the Integration and Trade Sector,
Jamaica's Global Services Sector... The Next Generation Workforce - Fabrizio Opertti, Manager of the Integration and Trade Sector, Inter-American Development Bank
- Yoga with Cassanie Mckenzie - Tour Exhibit Booths in Expo Hall and Take Time to Win Prizes
- Yoga with Cassanie Mckenzie
- Tour Exhibit Booths in Expo Hall and Take Time to Win Prizes
Technological Innovations Driving the Global Services Sector
Technological Innovations Driving the Global Services Sector
Enabling a Digital Economy in Jamaica: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the
Enabling a Digital Economy in Jamaica: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the Ministry of Economic Growth and Job Creation
Featured Video Presentation: Looking Back, Jamaica's BPO Sector - From Humble Origins to Industry Powerhouse
Featured Video Presentation: Looking Back, Jamaica's BPO Sector - From Humble Origins to Industry Powerhouse
The Caribbean, An Emerging Shared Services Destination
The Caribbean, An Emerging Shared Services Destination
Developing Infrastructure for the Future Workforce, Future Workplace: Dr. Elaine Grant-Bryan Honourary Consul for Jamaica in Atlanta
Developing Infrastructure for the Future Workforce, Future Workplace: Dr. Elaine Grant-Bryan Honourary Consul for Jamaica in Atlanta
- Exercise with Steve Ming - Exhibitor Experience - Tour Exhibit Booths, Expo Hall and Take Time to
- Exercise with Steve Ming
- Exhibitor Experience - Tour Exhibit Booths, Expo Hall and Take Time to Win Prizes
Navigating Remote Work, the GSS Pivot
Navigating Remote Work, the GSS Pivot
Fiscal Framework, the Global Services Touchpoint
Fiscal Framework, the Global Services Touchpoint
Agent Engagement Journey - Gamification
Agent Engagement Journey - Gamification
- Entrepreneurs...Connecting with International Clients and Investors: Anupam Govil, President / Partner at Avasense Inc. - Sponsors Show
- Entrepreneurs...Connecting with International Clients and Investors: Anupam Govil, President / Partner at Avasense Inc.
- Sponsors Show
Registration
Registration
Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry
Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry
Minister of Education, The Hon. Fayval Williams, CD, MP.
Minister of Education, The Hon. Fayval Williams, CD, MP.
Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes
Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes
Youth and Entrepreneurship: Emina Tudakovic, High Commissioner of Canada in Jamaica
Youth and Entrepreneurship: Emina Tudakovic, High Commissioner of Canada in Jamaica
Rap Sessions: Steps on the Pathway to Academic Agility GSAJ Youth Engagement - Launch Address Concept: Eligible for
Rap Sessions: Steps on the Pathway to Academic Agility
GSAJ Youth Engagement - Launch Address
Concept: Eligible for future and current workforce who attend day two of the conference. We will launch a competition until end of July.
At the conference, we announce the competition and the prizes:
Winner - US $250.00 w BT Speaker and Headset
2nd prize - US $150 w BT Speaker and Headset
3rd prize - US $100 w BT Speaker and Headset
Institution with the most attendees wins an HP Printer, 1 Tablet and US $500
Inspire to Aspire: Odetta Rockhead-Kerr, Founding President of Goffah Global
Featured Video Presentation: "The Happening Future"
Featured Video Presentation: "The Happening Future"
Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes
Tour Exhibit Booths: Career Café and Exhibition Hall and Take Time to Win Prizes
Gloria Henry, President of the Global Services Association of Jamaica
Gloria Henry, President of the Global Services Association of Jamaica
