Outsource2Jamaica Conference 2025

The Global Services Association of Jamaica (GSAJ) and its partners are pleased to present the 5th staging of yet another extraordinary, energetic and pioneering conference for Jamaica’s global services sector. Outsource2Jamaica’s Conference and Exposition is the largest event focused on Jamaica’s Global Services Sector (GSS).

This year’s theme, Driving Excellence:

  • Showcases the resilience, growth and determination of this sector.
  • Illustrates how members in Jamaica continue to grow and pivot.
  • Presents Jamaica as the leading English-speaking outsourcing hub of the Caribbean.

This year’s staging will be presented in-person in Montego Bay, Jamaica. It has been developed around key themes focusing on priority areas that will allow a unique blend of knowledge sharing, visibility and networking by local and overseas participants.

Learn

Improve productivity, learning from thought-provoking and experienced leaders in the global outsourcing sector through presentations and round-table discussions, focused on the latest technology, leadership and business strategy.

Network

Attendees will have the opportunity to connect with global industry players to get ahead of new trends, share insights and increase their chances of entrepreneurial success.

Connect

GSAJ continues the right approach with strategies to continually evolve and ensure the sector remains relevant, innovative, and competitive. We will meet with vendors and influencers to develop problem-solving tools that will future-proof, grow business, attract opportunities, and diversify the base of the sector.

TBA

O2J 2025 Event Guide

Agenda

08:00 - 9:00 AM #Conference Room

Registration

Registration

Registration

09:00 - 9:50 AM #Conference Room

Opening Ceremony

- Host - Dr. Terri-Karelle Reid - National Anthem - Rory Smith - Prayer - Reverend Glendon Powell,

- Host - Dr. Terri-Karelle Reid
- National Anthem - Rory Smith
- Prayer - Reverend Glendon Powell, Assistant General Superintendent of the Open Bible Standard Churches of Jamaica
- Welcome, Anand Biradar
- Remarks - Official Opening of Outsource2Jamaica 2023: The Most Honourable Andrew Holness, ON, MP

09:50 - 10:00 AM #Marketplace

BREAK 1 - Marketplace

Break

Break

10:00 - 10:45 AM #Conference Room

Opening Keynote Address

David Bell

David Bell

10:45 - 11:30 AM #Conference Room

Panel Discussion

Jamaica, the Outsourcing Core of the Region - Investment potential in the global services sector and additional opportunities

Jamaica, the Outsourcing Core of the Region - Investment potential in the global services sector and additional opportunities that enhance its competitive position.

11:30 - 12:15 PM #Conference Room

Sector Exchange

Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.

Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.

12:10 - 12:25 PM #Marketplace

BREAK 2 - Marketplace

Break

Break

12:25 - 1:10 PM #Conference Room

Customer Contact

CX Priorities for the Global Services Sector - This discussion will focus on customer service priorities, including customer

CX Priorities for the Global Services Sector - This discussion will focus on customer service priorities, including customer experience delivery and strategy, that will help you stay ahead of future customer experience requirements and improve your customer experience decision-making.

1:10 - 1:35 PM #Conference Room

Expert Perspective: Fire Side Chat

Walk the Talk, ESG, not Just a Buz-Word - You will understand why it’s important to be true

Walk the Talk, ESG, not Just a Buz-Word - You will understand why it’s important to be true to your company’s core values and how to make sure those are aligned, to ensure your customers, shareholders and employees appreciate your authenticity.

1:35 - 2:35 PM #Conference Room

Lunch Hour

Lunch

Lunch

2:35 - 3:25 PM #Conference Room

Dialogue Box

Apprenticeship that Works - It delves into issues concerning apprenticeship programs which if well planned should be designed

Apprenticeship that Works - It delves into issues concerning apprenticeship programs which if well planned should be designed by employers for employment to fuel prosperity for all.

3:25 - 4:35 PM #Conference Room

The Plan: Policy and Infrastructure

As the global services sector advances to become one of the main economic engines, powering Jamaica ahead of

As the global services sector advances to become one of the main economic engines, powering Jamaica ahead of the curve, we outline the plan

4:40 - 5:05 PM #Conference Room

Closing Address

Fusion of Data-Driven and Knowledge-Driven, Is Artificial Intelligence a Threat or Treasure in the Global Services Sector.

Fusion of Data-Driven and Knowledge-Driven, Is Artificial Intelligence a Threat or Treasure in the Global Services Sector.

08:00 - 09:00 AM #Conference Room

Arrival and Registration

Day 2 Introduction

Day 2 Introduction

09:00 - 09:10 AM #Conference Room

Opening Remarks

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

09:10 - 09:30 AM #Conference Room

Opening Keynote Address

Tariq Alli

Tariq Alli

09:30 - 10:10 AM #Conference Room

GSS - The Next Frontier: Logistics and Technology, Connecting the World

Logistics

Logistics

10:10 - 10:50 AM #Conference Room

GSS - The Next Frontier: Logistics and Technology, Connecting the World

Mr Joel Walker, The Knowledge Group

Mr Joel Walker, The Knowledge Group

10:50 - 11:35 AM #Conference Room

GSS - The Next Frontier: Logistics and Technology, Connecting the World

Technology

Technology

11:35 - 12:05 PM #Conference Room

Break

Marketplace

Marketplace

12:00 - 2:00 PM #Conference Room

GSAJ Industry Awards Luncheon

Host: Mr Brian Brown Opening Remarks: Ms Gloria Henry, JP Presentation of Awards: All Other Directors and Anand

Host: Mr Brian Brown Opening Remarks: Ms Gloria Henry, JP Presentation of Awards: All Other Directors and Anand to Present Citation Guest Speaker: Dr. The Honourable Nigel Clarke DPhil, MP Closing Remarks: Mr Conrad Robinson

O2J Conference 2025

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