Agenda

Event Program

This year’s staging themed “Ahead Of The Curve” which will be presented in-person, online and virtually has been developed around four key themes focusing on the priority areas that will allow a unique blend of knowledge sharing, visibility and connections by local and overseas participants.

Learn

Attendees will learn from some of the most thought-provoking and experienced leaders in the global outsourcing sector, with several presentations and round-table discussions, focused on the latest technology, leadership and business strategy.

Network

Attendees will have the opportunity to connect with global industry players using virtual reality to enhance the experience for those who cannot make the live event

Evolve

Attendees will understand why companies must continually evolve to stay relevant, innovative, and competitive.

Prepare

Attendees will see how preparing for the future, grows business, attracts opportunity, and makes competition irrelevant.

Event Guide

O2J 2023 Event Guide

Agenda

08:00 - 12:00 PM #Conference Room

Registration

Registration

Registration

12:00 PM #Conference Room

Opening Ceremony

- Host - Dr. Terri-Karelle Reid - National Anthem - Rory Smith - Prayer - Reverend Glendon Powell,

- Host - Dr. Terri-Karelle Reid
- National Anthem - Rory Smith
- Prayer - Reverend Glendon Powell, Assistant General Superintendent of the Open Bible Standard Churches of Jamaica
- Welcome, Anand Biradar
- Remarks - Official Opening of Outsource2Jamaica 2023: The Most Honourable Andrew Holness, ON, MP

12:40 PM #Conference Room

Opening Keynote Address

David Bell

David Bell

1:00 PM #Conference Room

Destination Dialogue

Exploring the matters most relevant Jamaica as a Global Services Destination. - Host - Peter Ryan

Exploring the matters most relevant Jamaica as a Global Services Destination.
- Host - Peter Ryan

1:30 PM #Conference Room

Sector Exchange

Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.

Evolving Higher: Discission on the economic and social impact of higher-value outsourcing segments and future trends.

2:00 PM #Conference Room

O2J Sponsors Giveaway

O2J Sponsors Giveaway

O2J Sponsors Giveaway

3:00 PM #Conference Room

Customer Contact

CX Priorities for the Global Services Sector - Host - Gabriel Heron

CX Priorities for the Global Services Sector
- Host - Gabriel Heron

4:00 PM #Conference Room

Expert Perspective

Public Private Partnerships Expanding Prosperity: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the Ministry

Public Private Partnerships Expanding Prosperity: Address by Senator the Honourable Aubyn Hill, Minister Without Portfolio in the Ministry of Economic Growth and Job Creation

5:00 PM #Conference Room

Lunch Hour & Special Presentation by FLOW Event Sponsor

Lunch Hour & Special Presentation by FLOW Event Sponsor

Lunch Hour & Special Presentation by FLOW Event Sponsor

6:00 PM #Conference Room

Dialogue Box

Apprenticeship Supporting Skills Development - Host - Fernando Pavon

Apprenticeship Supporting Skills Development
- Host - Fernando Pavon

7:00 PM #Conference Room

The Plan: Policy and Infrastructure

Tools for planning, assessing, formulating, implementing and monitoring policies and infrastructure, that foster comprehensive national development. - Host

Tools for planning, assessing, formulating, implementing and monitoring policies and infrastructure, that foster comprehensive national development.
- Host - Wayne Henry , CD, JP, PhD

8:00 PM #Conference Room

Closing Address

Connecting the Dots: Opportunities for expansion into other regions and how putting together the right mix of people

Connecting the Dots: Opportunities for expansion into other regions and how putting together the right mix of people and places can result in higher profits.
- Host - Stephen Loynd

09:00 - 09:15 AM #Conference Room

Arrival and Registration

Registration

Registration

09:15 - 09:20 AM #Conference Room

Opening Remarks

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

Host: Janet Silvera, President of the Montego Bay Chamber of Commerce and Industry

09:20 - 09:30 AM #Conference Room

Opening Keynote Address

David Rhumble

David Rhumble

09:30 - 09:50 AM #Conference Room

GSS Enabling Environments

Logistics & Technology

Logistics & Technology

09:50 - 10:00 AM #Conference Room

GSAJ Industry Awards Luncheon

Opening Remarks - Gloria Henry, JP Presentation of Awards - Conrad Robinson Guest Speaker: Senator The Honourable Aubyn

Opening Remarks - Gloria Henry, JP
Presentation of Awards - Conrad Robinson
Guest Speaker: Senator The Honourable Aubyn Hill
Closing Remarks: Arlett Archer-Campbell, MBA

O2J Conference & Expo

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