This year’s theme, “Driving Excellence”:
Event Profile
Organized by the Global Services Association of Jamaica (GSAJ), O2J provides a space for dialogue on workforce development, policy advancements, and the expansion of Jamaica’s outsourcing industry beyond traditional Business Process Outsourcing (BPO) into higher-value services such as Knowledge Process Outsourcing (KPO), Information Technology-enabled Services (ITeS), and digital transformation.
In an era where innovation and collaboration shape our future, we stand at the cusp of transformation. The upcoming Outsource to Jamaica, 2025 Conference (O2J) is a pivotal event designed to gather the best minds, share groundbreaking ideas, and foster invaluable connections. This is our flagship networking and marketing event and it only happens every two years.
O2J is the premier outsourcing event in the Caribbean, bringing together global and local stakeholders, industry leaders, policymakers, and thought leaders to showcase Jamaica’s robust global services sector. This landmark event has consistently highlighted the island’s immense potential as a hub for business process outsourcing (BPO), knowledge process outsourcing (KPO), and information technology-enabled services (ITES).
The 2025 theme “Driving Excellence” is underpinned by the main pillars supporting the industry – Talent, Technology and Transformation. This year is also about expanding Opportunities and therefore, in partnership with Ryan Strategic Advisory firm, we will have a targeted and specially selected suite of buyers, analysts and brokers from the United States, the United Kingdom, Canada, Mexico and other outsourcing countries attending, participating and engaging in B2C meetings with our local operators.
Facilitates discussions on the future of Jamaica’s Global Services Sector and its role in the regional and global economy.
Provides a forum for Jamaican operators to share best practices, engage with buyers and industry experts on the latest trend and developments in the global outsourcing sector.
Showcases Jamaica’s capabilities in outsourcing to potential investors and international business partners.
Highlights initiatives aimed at training, upskilling, and talent retention to support the industry’s growth.
Explores emerging trends such as artificial intelligence, automation, and digital services in outsourcing.
Jamaica is recognized as one of the leading outsourcing destinations in the Caribbean, supported by a skilled English-speaking workforce, nearshore proximity to North America, a stable business environment, and government incentives for investment in the sector.
With over 52,000 persons employed in Jamaica, the sector’s footprint covers the entire island and operates from over 3,000,000 sq. ft of space, catering to voice and non-voice activities in many verticals.
O2J 2025 Conference
Dr. the Most Honourable Andrew Holness, Prime Minister of Jamaica will deliver the opening keynote and thereafter a number of panel discussions and fireside chat will be held.
This bold vision for Jamaica reflects our commitment to driving excellence and embracing innovation, ensuring the global services sector continues to thrive and contribute meaningfully to the nation’s development. Under the Presidency of Wayne Sinclair our sector is poised for a transformation to position Jamaica as a leader in the Fourth Industrial Revolution. It’s not just about adopting AI but using it strategically to enhance productivity, improve service quality, and support industries beyond BPO, such as logistics, healthcare, and education.
Attendees will benefit from some of the most sought-after thought leaders in the industry as we focused on the following key areas.
No doubt that the world is shifting and we are not going to be left behind. Participants will be engulfed in a dynamic panel discussion, where industry experts will break down now businesses can successfully transition into the digital global service economy. No need to reinvent the wheel or sweat the path forward as panelist will share proven strategies for leveraging AI, Automation and Cloud-based solutions to enhance productivity, reduce costs and expand market reach.
Expanding beyond voice…; will explore the future positioning of Jamaica in the global services sector, looking beyond traditional BPO. With a focus on Fintech, Healthcare and software development. This discussion will highlight how Jamaica can leverage its skilled workforce, digital transformation and regulatory advancements to attract investments in these high-growth sectors. Industry leaders and experts will share insights on emerging opportunities, talent development and the strategic positioning needed to make Jamaica a hub for fintech, and healthcare.
Not to be left out is the emerging Logistics outsourcing segment, which presents a new frontier for investment, leveraging Jamaica’s ideal location as a hub for nearshore supply chain solutions. Industry leaders will discuss how the country can attract and scale operations in this area, where we already have first-class assets in our port, port community ecosystems. and Knowledge Services
Fireside Chats and networking sessions focused on investment, talent development, and technology adoption.
The Trade Market Place/Expo: Will see a variety of companies and individuals Exhibitions showcasing BPO, KPO, and ITeS services, as well as supporting industries.
