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This year’s theme, “Driving Excellence”:

  • Showcases the resilience, growth and determination of this sector.
  • Illustrates how members in Jamaica continue to grow and pivot.
  • Presents Jamaica as the leading English-speaking outsourcing hub of the Caribbean.
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Jamaica is the number one BPO location in the English Speaking Caribbean, supporting several US multinational providers, and captives in a sector consisting of 60 firms and over 25,000 employees.

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